"Return Policy Page"

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Return policies for the categories of products can vary by vendor, but here are some general points that might apply:

1.      Return Period: Most sellers specify a return period within which customers can request a return, often ranging from 14 to 30 days from the date of purchase.

2.      Condition of Items: Items must usually be returned in their original condition and packaging. This might include unused or unopened products.

3.      Restocking Fees: Some sellers may charge a restocking fee for returned items, particularly for heavy machinery or equipment.

4.      Shipping Costs: Customers may be responsible for return shipping costs unless the return is due to a seller error (e.g., wrong item sent).

5.      Return Authorization: Sellers may require a return authorization (RA) number before processing returns. Customers must contact the seller for this authorization.

6.      Defective Items: If the item is defective, sellers may offer a full refund or replacement without the customer bearing the cost of return shipping.

7.      Non-Returnable Items: Certain items may be non-returnable, such as customized equipment or consumables that have been opened.

8.      Documentation Required: Customers might need to provide original receipts, invoices, or order confirmations when returning items.

9.      Refund Process: Refunds are typically processed in the original form of payment, and the timeframe for refunds can vary.

10.   Different Policies by Seller: It’s important for customers to read the specific return policy of each seller, as these points can differ significantly.

Always check with individual sellers for their specific return policies, as these are general guidelines and may not apply to every seller or product.

Yes, it's essential to check with individual sellers for their specific return policies, as these can vary widely based on the seller's terms and the type of product being sold. Here's why:

1.      Variability: Each seller may have different rules regarding the return period, conditions for returns, and processes for handling returns.

2.      Unique Products: Certain categories, especially in areas like mining and equipment, may have unique return requirements due to the nature of the items.

3.      Restocking Fees: Some sellers may impose restocking fees, while others may not. Understanding these fees beforehand can save costs.

4.      Defective Items: The policy for handling defective items may differ, including whether shipping costs for returns are covered by the seller.

5.      Documentation Needs: Some sellers may require specific documentation that needs to be provided with a return, such as receipts or warranties.

6.      Customer Service: Direct communication with the seller can often clarify any uncertainties and help ensure a smooth return process.

Always reviewing the return policy on a seller's website or contacting their customer service directly will provide the most accurate and up-to-date information.

Product Categories Statement:

Information about the return window and possible procedures:

Return window:

1.      Return period: The return window is typically between 14 and 30 days from the date of purchase.

2.      Condition: Items must be in their original condition, and often require that they be unused and unopened.

Possible procedures:

1.      Return request: The buyer may need to contact the seller to obtain a Return Authorization (RA) number.

2.      Shipping the items: The buyer may be responsible for the return shipping costs, unless the issue is the seller’s fault.

3.      Inspection of the products: The seller may inspect the returned products before issuing a refund.

4.      Refunds: The refund is usually processed using the original method of payment, and may take some time to appear in the account.

5.      Special policies: Some items may have different return policies, such as custom equipment or consumables that exclude returns.